duhmel123's profile

New Contributor III

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32 Messages

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Email down again - Enter New password

I have been getting spurts of email outages with the message "Login to server imap.cox.net with user name xxxxxxx53 failed.  I am give choice to retry, enter new password or cancel.  I know the password is correct as I can log into webmail.  However today even after logging into webmail I could get to my email list.  I use Thunderbird and have used without  problems for 5 years until the past month.

Marty

Moderator

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1.8K Messages

Marty, to clarify, are you able to log in on the Cox website and access your email?

Mike J.
Cox Support Forums Moderator

Contributor III

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1.5K Messages

where are you entering new password....can only be changed within webmail/email/settings/change pw.