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New Contributor
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'ells going on down there?
Cox customer for about 7 years now.. theres been maintenance occasional outages last year up until a fortnight ago was almost no interruptions. In the last 10 days my internet has been out at least once a day often for over 2 hours. Right now Friday 7/19 @9:22 am it has been down since 7pm last night and trust me I checked several times during the hours most people are asleep. Someone in this household works from home, internet connection is required as well as for those that may want to use the service we pay for to play video games or watch YouTube videos or even watch TV which is down atm also. IDK what happened in the last couple weeks did you guys send all of your techs to Houston? Cause we need some GD TLC over here in Tucson. It's a Friday there's no excuse.
alsavage2
New Contributor
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If anyone's wondering I'm on my phone to write this post
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Darkatt
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Honored Contributor
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I provided to to someone else, and again, it may not speak to your particular issue -
It happens all over, people digging are careless, cut power, cut cable, cut fiber, and they all cause issues. Again. I cannot speak to YOUR exact issues and causes, but this is the time of year it gets worse.
THEN there are people driving into cable equipment - https://www.reddit.com/r/legal/comments/1db2dug/is_my_neighbor_liable_for_running_over_a_green/
Lastly there are people who try to illegally access cable boxes to steal service. Since it's all digital now and equipment HAS to be provisioned by the cable company to work, they don't get anywhere, BUT, it still causes problems, since it can interfere with your service, let interference INTO the cable system, and something like that is hard to catch till it gets called in by several people, because the box may be upstream from your and cause YOU issues, but then they check YOUR systems it all seems ok. The more people that call, the better they can triangulate the cause and get it fixed for everyone.
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chynoodle
New Contributor II
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I've been having this exact issue for almost 5 weeks now. It'll be down randomly for anywhere between 2 and 5 hours every single day for the last 4+ weeks.
I also do work from home and I'm losing money on this. I called to complain and was offered a $25 credit for a month of lost time, money and assets.
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