New Contributor
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5 Messages
EBB stalled in San Diego - is COX 'slow-walking' applying credit?
So I have spoken to numerous customer service reps at COX since May and basically they keep saying that the EBB credit ( $50) will be on NEXT bill. HAHA 3 months later still getting same speech -'next month's bill". I have written to EBBHelp@usac.org which is the oversight agency for EBB program. Suggest you do same. And email Todd Gloria or your city council member. Good luck
redwagon
New Contributor
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5 Messages
4 years ago
no doubt the moderator will lock post. Try writing your local newspaper - submit an opinion piece. Email Western Law and Poverty Organization ( google it) - this is exactly the kind of oppression they tackle.
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redwagon
New Contributor
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5 Messages
4 years ago
Western Center on Law & Poverty - email them ! wclp.org
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redwagon
New Contributor
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5 Messages
4 years ago
EBBHelp@usac.org which is the oversight agency for EBB program
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CrystalS
Former Moderator
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440 Messages
4 years ago
I am sincerely sorry to hear that you have heard anything back about your EBB discount. We can certainly investigate this for you. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
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