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iggyaz

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Dynamic Range Window violation and dropping connection

Dynamic Range Window violation and dropping connection

 I am using a NetGear AC1600 Cable/Wifi modem. I keep losing my connection and upon reviewing the event log on the modem  I am receiving a number of errors.
“Dynamic Range Window violation”
I have to reset the modem to clear this up. This has been going on for months.

Can you help clear this problem up?

I can send you my modem information after I reset modem and all channels are locked, Power and SNR are great

Thank you

John

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iggyaz

New Contributor II

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6 Messages

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 849000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 12 849000000 Hz -0.9 dBmV 36.6 dB 272 0
2 Locked QAM256 9 831000000 Hz -0.6 dBmV 36.4 dB 272 0
3 Locked QAM256 10 837000000 Hz -0.5 dBmV 36.8 dB 266 0
4 Locked QAM256 11 843000000 Hz -0.8 dBmV 36.4 dB 276 0
5 Locked QAM256 13 855000000 Hz -1.1 dBmV 36.5 dB 307 0
6 Locked QAM256 14 861000000 Hz -1.2 dBmV 36.4 dB 373 0
7 Locked QAM256 15 867000000 Hz -1.2 dBmV 36.4 dB 379 0
8 Locked QAM256 16 873000000 Hz -1.3 dBmV 36.2 dB 546 0
9 Locked QAM256 25 927000000 Hz -2.4 dBmV 35.5 dB 589 0
10 Locked QAM256 26 933000000 Hz -2.5 dBmV 35.7 dB 326 0
11 Locked QAM256 27 939000000 Hz -2.7 dBmV 35.5 dB 338 0
12 Locked QAM256 28 945000000 Hz -2.6 dBmV 35.6 dB 209 0
13 Locked QAM256 29 951000000 Hz -2.9 dBmV 35.1 dB 195 0
14 Locked QAM256 30 957000000 Hz -3 dBmV 35.4 dB 107 0
15 Locked QAM256 31 963000000 Hz -3.3 dBmV 35.3 dB 70 0
16 Locked QAM256 32 969000000 Hz -3.7 dBmV 35.1 dB 69 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 16900000 Hz 37.7 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 23500000 Hz 38 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29900000 Hz 39.8 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 40.5 dBmV
 
Current System Time:Sun Jun 02 09:10:00 2019

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