Drop Service

Before returning equipment, prepare a written list of all Cox equipment to be returned including serial numbers, where available, and compare it to the equipment section of your online Cox account.  (This is to verify that recorded serial numbers are correct).  Take the equipment and your list to a Cox store.  Ask for a complete, itemized receipt with serial numbers of all the returned equipment, date of service termination and amount of any refund.  Compare the receipt to your list to verify all returned equipment is listed with the correct model and serial numbers.   Verify the service termination date and amount of refund are both correct.  File the receipt somewhere you can find it later.  That may seem like a lot, but it will protect you if Cox later continues to bill you beyond your service termination date, claims you didn't return equipment that you did return or you don't receive the full amount of the refund on your last billing statement.