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Glenn_M

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Download speed at almost half, Uploads even lower.

https://imgur.com/a/4bbuLNZ

Paying for Gigablast, When I first started my service everything was working fine. Recently I've started doing a lot of streaming. My upload speed has been below 10 almost. My download speed has also decreased.

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joandrum

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6 Messages

I can't even watch a video now because my download speed is less than 1 mbps. They oversell their products so they exceed capacity. When people contact them to complain, they say their system is fine and the fault is in the customer's equipment. Speed picks up shortly thereafter due to the complaint being logged. That means somebody else's speed slows down and the cycle continues. This is the worst company I've ever dealt with. 

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Tdawgg

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That's ** you can't say that you know any of that for sure I mean you can't verify that after you complain your speeds go back up slightly but other customers drops. Don't get me wrong I have plenty of complaints about the service myself but when you throw out conjecture like that it doesn't help anyone.

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Becky

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Hi Joandrum, are you running speed tests using a wired or wireless connection? Also, are you running speed tests with the modem connected to the router? Because we're unable to troubleshoot through the router, we ask that you bypass the router temporarily, connect a device directly to your modem with an ethernet cord, and then reset/power cycle the modem. Log in to your Cox account and run the speed test at www.cox.com/.../speedcheck.cox several times. This measures your speed on the Cox network. We can review your results and determine the next troubleshooting step. -Becky, Cox Support Forums Moderator

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Becky

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Hi Glenn, your modem metrics are outside of our preferred specifications, which might be impacting your speeds. A service call is needed so an on-site tech can resolve the signal issues and/or replace the modem. Please email my team at cox.help@cox.com so we can schedule a service call on your behalf. -Becky, Cox Support Forums Moderator

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Glenn_M

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Thank you.

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Susan_Thorpe

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Has your bill decreased then?

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