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New Contributor
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Does the email spam filter "learn"???
I seem to get spam from the same sources day after day after day. I dutifully send to the spam folder (which I empty daily). Is there a minimum time for the messages to remain in the spam folder for "learning"? Or am I wasting my time...?
Taffeys
New Contributor III
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From my perspective you are wasting your time. I claim that the Cox email system does not "learn" anything from users and admins do not over-ride the default rules. I challenge a Cox employee to state otherwise. I have been a Cox "customer" since 1987 since they are an approved and sanctioned monopoly by my city government. I have sent hundreds of emails to "thisisnotspam" at Cox and nothing ever changes. Cox is now tagging email from our United States White House as spam. Waiting to get banned from here again..........
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KevinM2
Former Moderator
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Hello,
Thank you for reaching out to us about this issue, and I understand that unwanted spam emails can be agitating to deal with. You may have to forward these emails as an attachment to abuse@cox.net.
www.cox.com/.../reporting-spam-phishing-and-virus-abuse.html
www.cox.com/.../protecting-yourself-from-spam.html
You may also set up spam filter rules through your WebMail settings on myemail.cox.net. Here's some additional information:
From your WebMail Settings menu, select Inbox, then select "Filter Rules."
-Add a new rule.
-Add a condition based on From, and then type in the domain of the email addresses that spam you.
-Add an action to either discard or file the emails from that domain into any folder of your choice, such as Trash. Filtering spam at the domain level is often more effective than blocking individual email addresses. -Kevin M. Cox Support Forum Moderator
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JP_Sports
Contributor
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I have the same problem. It was quiet for a while, but for the last month or so, I have been bombarded with spam emails for places like Wild Alaska Seafood, Andersen Windows, mortgage companies, car insurance quotes, and Certified Santa Letters. I report them all as spam, yet nothing seems to be done. It’s only gotten worse as time goes on. The only way to block them is to create spam filters for key words, but that’s not only time consuming, it may also block out legit emails. Just feel like it’s time for Cox to update its spam filters, but it seems nothing is being done.
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