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Neil_Terrebonne

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Disconnected me during the COVID-19 and i want to report them to FCC

According to the FCC, Cox is not suppose to disconnect anyone’s service due to the COVID-19, well they just disconnected me and i want to report them to the FCC, where do i go to do this

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bearone2

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aren't you supposed to tell cox why you require relief, did you?

you don't get relief just because you don't want to pay what you agreed to.

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Neil_Terrebonne

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Sure did tell them and there response was you dont pay and we will disconnect, and they did

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KevinM2

Former Moderator

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Hi Neil, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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