disappointed customer losing money due to constant area internet outages. Job at risk. No help from cox

There is constantly an area outage in my area. It is becoming very stressful. I am forced to miss work and lose money when the service is out. I called for an explanation and was told absolutely nothing. They don’t know why the equipment that services my area always has issues. It is not fair to customers. I have been considering switching to the satellite company is my are as options are very limited. What can be done to resolve an area that constantly experiences outages? Why hasn’t cox addressed this with customers who are consistently out of service?