New Contributor II
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3 Messages
Data Usage Meter is showing double!!
Anyone else seeing this today? Yesterday I noticed I've gone over the data limit for the current month so called customer service and added 500gb(kids home for summer). Today I see that the data usage meter is showing double of what it was/should be. My daily data usage is showing the correct amounts as well the notifications I receive through txt and email. Just spent 2 hours on phone with customer support and all they keep telling me is the data usage meter is always correct and I some how used 1.4 terabytes over night.
anyone else? any recommendations on how to get this resolved?
Seems this has happened before... forums.cox.com/.../data-usage-meter
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Bruce
Honored Contributor III
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5.7K Messages
Bounce your kids off your network.
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qkypgy
New Contributor II
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4 Messages
Me too. The modem usage showed I used 712GB, but the daily usage only add up to 369GB. I contacted support, a ticket has been opened. Hope they fix it soon. I do not want to be paying the overage.
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fretm
New Contributor II
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3 Messages
Looks like they fixed it. now off to kick the kids off the network....
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Xini
New Contributor II
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3 Messages
Check your account thru the Cox wi-fi app. It has different features than cox.com. you can see devices connected as well as devices previously connected. And then you can match the devices to your households and double check the data usage with cox.com website if they don't match up then you probably have extra devices connecting that aren't yours. Once a device connects it will have you wLAN setting and can connect to your internet even if you reset your router and change the password. Cust service and techs will tell you that it can't be done but yes it can. I've spent 3 months trying to provide them with proof of double usage because I don't think I should be billed for something that they still can't secure!!
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cass9999
New Contributor II
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3 Messages
My usage meter shows the same thing. I can look at my modem data usage for the day and the cox meter will show double that the next day. Sometimes recently it's more than double. The online chat has NEVER been able to fix it. We are going to get rid of Cox Internet and Cox Cable.
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Kns111701
New Contributor
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2 Messages
My internet usage is INCORRECT!! My bill is $100 over my normal limit!!!!!
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