Kimm33's profile

Kimm33

New Contributor II

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It has been up to 4 days without any tv being played. I have kids that watch tv and they can’t even get in their iPads. What is really going on? We have no WiFi and no cable. We also have ADT which is also not working. I mean I hope this is being fixed on our cable bill!! 😡😡😡

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ChrisJ2

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Hi, Kimm. I'm so sorry for the issues with your service. We don't want to you be without cable. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to help. 

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Kimm33

New Contributor II

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3 Messages

Ok 

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Kimm33

New Contributor II

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Thank You 😊 

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kco156

New Contributor II

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What I would like to know is why am I paying almost $300.00 a month only to have Wi-Fi issues constantly.  I work from home and losing Wi-Fi connection almost daily is not acceptable for the price I am paying. $300.00 a month, that is almost or is a car payment. And yes, I have spoken with customer service who have no idea why I am losing my Wi-Fi connection frequently. Actually, when I had the lower speed (500) I did not have this problem much, but of course the customer service dept at Cox said they had a better deal for me with a higher internet speed. I took the deal only to have the price go up after a couple of months...lol.  Typical Cox. 

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ChrisJ2

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562 Messages

Hi, there. I'm really sorry for the issues with your wireless connection. If it is truly a wireless issue and not on our network,  I might suggest repositioning your router as small corrections can go a long way towards correcting wifi-related problems. It is best to make sure that the modem/router/gateway is placed in a central location in your home. Even if this is not always possible, when it comes to streaming, you will want to make sure that you limit the walls and objects that are between your devices and your modem/router/gateway and use a wired connection whenever possible. Also, you will want to ensure the router is elevated off the floor as high as you can manage and away from speakers, TVs cordless phones, etc...After you have repositioned the device, reset it so that it can analyze the wifi and change to a cleaner channel and retest. 

 

You can also email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I would be glad to look at the network for you there. 

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