Customer service

I have had the worst experience getting the information I needed. All the numbers they've given me nobody ever answers I was on my phone for 30 minutes waiting for somebody to answer three times I did this it was very upsetting very frustrating I really don't recommend Cox to anybody.

Then I asked them to send somebody up because I had to complete Care and nobody they always want to answer my problems over the phone and I want somebody visually to be here to help me and they never done have sent anybody out