iamkimchi

New Contributor III

•

23 Messages

Closed

CoxWIFI is slow on Laptop, Fine on Mobile

If I connect to the CoxWIFI hotspot on my phone, it seems fine. Can surf internet, watch a youtube video just fine.

If I try and connect on my laptop, I have issues. Data Packet loss, high latency, DNS server unable to be resolved, etc. What's the point in paying for the service if it barely works or only works on my phone.

It can't be congestion (it's 2am where I am, neighborhood isn't exactly filled with alot of people trying to connect to it).

JulianN

Moderator

•

427 Messages

Hello, I am sorry you are having these issues on your laptop with internet. I understand this can be very frustrating as I know I would be if my internet was not consistent. I do have a few questions to better understand your issues. Is it possible to hardline connect the laptop to the modem and run a speed test? Also, are you having connection issues on other devices? Is it also possible to run a speed test on the phone and see what the connection is on there? Thank you!

Darkatt

+2 more

Honored Contributor

•

2.1K Messages

They said WiFi hotspot, not their modem or personal WiFi.

Darkatt

+2 more

Honored Contributor

•

2.1K Messages

just a piece of insight. If it's working properly on one device, but not on another device, you MAY need to focuse on the device rather than the source.

iamkimchi

New Contributor III

•

23 Messages

Hello, I am sorry you are having these issues on your laptop with internet. I understand this can be very frustrating as I know I would be if my internet was not consistent. I do have a few questions to better understand your issues. Is it possible to hardline connect the laptop to the modem and run a speed test? Also, are you having connection issues on other devices? Is it also possible to run a speed test on the phone and see what the connection is on there? Thank you!

Using the speed test on Google for all tests
Laptop Hardwired to MY network: 290 Mbps
Laptop connected to CoxWIFI: haha can't even get it to run
Laptop connected to my wireless network: 132 Mbps
Mobile phone connected to CoxWIFI: 41 Mbps
Mobile phone connected to my network: 121 Mbps

just a piece of insight. If it's working properly on one device, but not on another device, you MAY need to focuse on the device rather than the source.

Yeah, aware of that. Laptop works fine wirelessly on my own wireless network, work, and other hotspots

MichaelJ

Moderator

•

1.8K Messages

Hi iamkimchi,

If you need assistance with speed and connection issues, please feel free to reach out to us on your Social Media account, or by using our Live Online Chat: https://www.cox.com/residential/contactus.html We are happy to help.

Thank you,

Darkatt

+2 more

Honored Contributor

•

2.1K Messages

he said WiFi HOTSPOT! NOT his WiFi at home.

ExtraChrispy

Contributor III

•

198 Messages

With all due respect to JulianN, that response is consistent with what the Cox of today is looking for in terms of customer interactions. Somewhere along the way, the priority seems to have shifted from problem solving to making customer feel good. Verizon seems to be using the same customer support consulting group. When I had to call Verizon Business for one of our clients not getting an IP address, I had to listen to this long winded sound byte about how my feelings mattered when honestly, my feeling really don't matter. I'm not calling because my feelings are hurt, my customer, which happens to also be your customer, just needs an IP address.

Darkatt

+2 more

Honored Contributor

•

2.1K Messages

Preaching to the choir. Another reason I am glad I am rtetired from Cox.

Welcome to the Cox Community

CoxWIFI is slow on Laptop, Fine on Mobile

Darkatt

MichaelJ

Darkatt

ExtraChrispy

Darkatt

Related Content

Recent Discussions