Cox.com thinks I'm outside the US

I am trying to go to www.cox.com to review my account, but for some reason I am getting an error that cox thinks I am trying to access the website from outside the US. I'm attaching a screenshot of the error screen.

https://www.dropbox.com/s/9wx6thtfekx6ukl/Screenshot%20from%202018-05-22%2013-10-20.png?dl=0

My IP address is set by cox, and I do not use any proxy. Anyone else having this issue, or have any ideas?

Thanks!

John

chef06

New Contributor

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4 Messages

I'm getting the same thing for an hour now. I can access my account on the spanish version but when I click for english I keep getting error 20. I was hoping to add services but not if I can't read the website.

chef06

New Contributor

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4 Messages

In fact I've called in the Tech support twice and they get the same thing......so when is it gonna get fixed. I was hoping to add services!

jafucci

New Contributor

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3 Messages

I cannot even get the Spanish version. It looks like they must have changed something with their IP addressing, as I used to get an IP address starting with 68.xxx.xxx.xxx, but now it's 70.xxx.xxx.xxx. Funny thing is whatismyipaddress.com knows exactly where I am.

JonathanJ

Former Moderator

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1.9K Messages

@Chef06

We apologize for any inconvenience the issue has been resolved with cox.com. Please let us know if you have further issues.

Cox support moderator

jafucci

New Contributor

•

3 Messages

It is working now, so looks like they fixed whatever was wrong.

Welcome to the Cox Community

Cox.com thinks I'm outside the US

chef06

jafucci

JonathanJ

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