Cox Wifi Hotspots - Don't recognize user name and password

I have followed all the instructions provided numerous times and each time I get the error - User Name not recognized or password invalid.  I have tried CableWifi to no avail.  I have also have called technical support and get the same rhetoric.  They also confirmed I should have access to Cox hopspots, but cannot get me set up.  Has anyone else had the same issues and what did you do to resolve?  Thanks