New Contributor
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1 Message
cox webmail
why is webmail so slow. I can log into my account in seconds and webmail takes more than 3 minutes most times. Sometimes fast. I have had cox for 30 plus years but may look somewhere else
New Contributor
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1 Message
why is webmail so slow. I can log into my account in seconds and webmail takes more than 3 minutes most times. Sometimes fast. I have had cox for 30 plus years but may look somewhere else
cdifonzo
New Contributor
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1 Message
I also continue to have issues with the Cox email.. It does not send - I can only receive. The issues started back when the updates were implemented and we were all required to change the log in access to POP. If I did not have my email tied to so many communications I would change to gmail. But I am a patient person.
ps. I have the premier service and no one has ever called me back. I am having to call the cox help
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StephanieS
Moderator
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646 Messages
Please tell me what settings you're using for your outgoing mail server. Your outgoing server should be: smtp.cox.net, port 587 with TLS enabled or port 465 with SSL enabled and check the authentication box, if available.
StephanieS
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StephanieA
Former Moderator
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1.9K Messages
What type of browser are you using? Also, do you have any anti-virus software? If so, what type?
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stinkfoot63
Contributor II
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421 Messages
The new web mail is periodically slow- sometimes logging in results in a connection error after an inordinate delay. Once in a while it's okay... at best it's okay. I suppose this still qualifies as an "improvement" and an excuse for the next round of across the board rate increases detailed in my most recent bill.
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ChrisL
Former Moderator
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7.1K Messages
For those experience webmail slowness, we'd like to collect more information to investigate further. If you could email us at cox.help@cox.com with the following it would be very helpful:
Info Needed:
• Email Address:
• Account Number:
• Where slowness appears (i.e. after entering their credentials, or loading Inbox, etc.)
• Date/ Time of attempted login:
• Location/ Region:
• IP: (if not sure, use http://www.whatismyip.com) IPv4 address required, IPv6 optional
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