cox transition to yahoo is a cluster

Allan: Yahoo has no incentive to help out cox customers.  These issues should have all been ironed out before any transition.  All of the issues are due to Cox, not Yahoo.   It is completely unprofessional of Cox to just pass the buck to Yahoo.  Cox support should be working directly with Yahoo to fix and address all of these issues.

Cox should have tested the yahoo pop and imap servers on a testcase first. 

WM, we will be happy to relay your feedback regarding this.  We do have a link that does help with some of the concerns customers are finding when setting up their new accounts with Yahoo https://www.cox.com/residential/support/completing-the-transition-to-yahoo.html in the bottom of that link.  There is a link that will provide some additional support with setting up third-party clients.  

HELP PLEASE


I’ve tried repeatedly with both cox chat and cox complete care to set up my (New Yahoo) on my Apple MacBook and iPad email clients.
It does not work.
I’ve been told I need to contact either Yahoo or contact Apple.  

1. Why is this now my problem to resolve?
2. Why is Cox Complete care, which I pay for, not able to resolve?
3. Why wasn’t this corrected prior to the transition?

The REASON you are having issues with POP and IMAP using a MAIL CLIENT with yahoo mail, is because you HAVE to follow instructions. 

https://help.yahoo.com/kb/SLN4075.html

The IMPORTANT part to note here - The EMAIL address is now the COMPLETE Email address, XYZ@Cox.Net

Your login info

• Email address - Your full email address (name@domain.com)
• Password - Generate App Password
• Requires authentication - Yes

You HAVE to generate an APP PASSWORD - 

https://help.yahoo.com/kb/generate-manage-rd-party-passwords-sln15241.html

After you generate the AQPP password, use THAT password in your email client, not the password you use to login to yahoo mail on the yahoo site. 

It's always a link. As if that's going to solve everything. Time for Cox to start talking to people and educating their staff when a huge move like this happens.  I'm glad to get out from Cox as a service provider for email. They never updated when Apple made updates and it screwed up receiving my email on my Apple account many times over the  years. 

If you don't want ads, setup your email client. Then all you have to do is open the client and access your mail. Very simple.