Cox Support Chat

Live Chat could really use some upgrading. I have a vacation home in AZ and visit a few months a year - start and stop, no contract, internet service each visit for several years. Recently stopped service via Support Chat - what a challenge. Seems like an easy process (NOT) - have own equipment, have all necessary info ready, etc. (been through the process many times). I'm sure it depends on whom ever I connect with, but GEEEEZZZZ - should be much easier to start/stop service. Customer Service / Competency goes a long way for a happy client (assuming that's the goal) - might suggest reviewing staff (or outsource if applicable). BTW - saved transcript which required over an hour of back & forth / repeating request / circumstance multiple times . . . I'll just call next time. Would be great to be able to do entire process online through control panel - if payment can be collected, seems this service could exist with a verified account - save a tremendous amount of time, frustration, and resources.