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james_moser

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COX Residential Internet in Las Vegas not reliable lately.

COX Residential Internet in Las Vegas has been unstable for weeks now since we first got a notice they were "upgrading" the network.  Before this the service was fairly reliable. Since then it has been down frequently. It is down right now.  I work from home and this is obviously a problem. 

Is there some information that has been made public as the what the actual problem is??? If there is some plan to eventually restore reliable service?? 

I don't have many options for broadband where I am but if I have to figure something out I will start working on it if I need to.

And no, this isn't a problem with my modem, router, in house wiring, etc..  people I work with in the area that have COX Internet are experiencing the same thing.

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james_moser

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6 Messages

At least the outage report is showing this one:

Outage alert - There's currently an outage in your area that could be impacting your TV, Internet and Telephone services. We're working to fix the problem.

Estimated Time to Repair: 07/01/2021 06:49 PM

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BenS1

Former Moderator

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697 Messages

Hi @James_moser
I completely understand the frustration of having an inconsistent internet signal. I checked the outage, it is now resolved and technicians have made all repairs. If you have any more issues please reach out to us and we can schedule a technician for you.

Ben S.
Cox Support Forums Moderator

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james_moser

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6 Messages

Its up and down again this morning...   and no outage report.... 

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james_moser

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Oh look at that... they finally show an outage again in my area... 2 days in a row.  Contacted support and they keep insisting it must b a problem with my router, or modem, or how many devices I had or how they were connected... give me a break.

Will someone from COX just say what the hell is going on???  It all started when they "Upgraded" our network with a planned outage.  Well they need to either tell us what is going on, or "downgrade" it again.

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Allan

Moderator

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@James_moser, Outages and loss of service can certainly be frustrating and we can look into this issue for you. Please send us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. Thanks. -Allan, Cox Support Forums Moderator.

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james_moser

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6 Messages

This isn't a problem with My account/hardware.  The outages are frequent throughout the day and if they last long enough it would seem someone at COX decides they better post it as an outage.  There is one on the page right now that is suppose to be resolved by 3:08 PM.  If I could post the screen shot I would.

I'm tired of support treating it like its MY problem and not COX's... and pretending like there isn't some serious issue.  Unexpected things happen, I get it. I work in IT, but I also work from home and need reliable service and want someone to tell us what is actually going on and when we are going to get it back!

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james_moser

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I scheduled a technician for tomorrow already just so they can come out and check on everything... don't know how thats going to resolve outages posted on COX's site, but okay.  "24/7 Phone Support"...  yeah right.. I had to do it all through an online chat after being asked questions like "how old is your modem", and "How many devices do you have"....

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