New Contributor II
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4 Messages
Cox not updating firmware on router/modem
Cox is not pushing out the latest firmware to my router/modem and then wants to up charge me to fix it. I bought a brand new router/modem approved by cox and cox had to help set it up. I asked to make sure they pushed the latest firmware. A week later I am still having the same issue. They want me to add the home care package to my account and pay more money.
Netgear has provided the latest firmware to Cox version 1.02.12 yet cox is running me in circles and will not update. C7000v2
sss
New Contributor II
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4 Messages
5 years ago
techsupport tells me they do not have access that I must subscribe to Cox Complete Care to resolve an issue/service I am already paying for..
how about letting me update my own firmare
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Saguche_II
New Contributor
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1 Message
5 years ago
It seems very unfortunate--and very unnecessary--that one should have to "jump through hoops" like this, simply to keep their modem-router's firmware kept up-to-date. The NETGEAR C7000v2 (AC1900) modem-router has already been certified as compatible with Cox's network; therefore, why is a simple firmware update so difficult to manage? As far as I can tell, the firmware update primarily updates the interoperability between the C7000v2 and NETGEAR's Genie and/or Nighthawk modem-router management apps. And if one customer is able to get the firmware pushed to their equipment, it also seems to me that we ALL should have our equipment updated, and the sooner, the better. Cox, please update our firmware, ASAP. Sorry to rant, but...end of rant. (signed, a concerned C7000v2 AC1900 owner and pretty doggone loyal Cox customer, off-and-on, since 2005)
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bearone2
Contributor III
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1.5K Messages
5 years ago
that's the price you pay for providing your own equipment.
i find it amazing how many folks here provide their own equipment, then whine to cox/forum when it doesn't work!!
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