Cox Internet Outage ... Again!!!

Hi DustinP,

Thank you for your response.  I do have a few questions about your response.  I had to register to be able to comment in this form so you have the information for my account.  And you are on the thread so you have the URL.  I'm a little weary with dealing with Cox's support after the previous 10 day outage.  The chat support tech told me then that Cox does not give outage credit so I'm surprised that you mentioned it.  I pay approximately $2.33 per day for Internet service.  For that 10 days of non-service would be just $23.33.  This is not a substantial cost but is really just a good faith gesture.  It is my option that Cox is not interested in good faith so I now have no trust and will not do anymore bending over for no sign that Cox will do an active part in the conversation.  

DustinP, Please don't take my response personally because I believe you have been given a script to follow to, it appears, distract the paying customer until they give up.  The company's culture was decided at management level.  And if I have to give my screenshots to the FTC, my dialogue will be about the corporation's customer service management decisions and Cox's customer treatment policies.  You personally are doing a great job following your job training.

The purpose of Cox Forums is to allow customers to discuss technical topics related to Cox residential [Internet] [Cox TV] [Etc] services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at CoxHelp, visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com.

My thoughts exactly 

Isaac713

Hi!  I appreciate how important the internet connection has become these days, & I apologize that your service is impacted. You definitely deserve reliability, and I can relate to how you feel. We live and work in the communities we serve, so we have the same questions and expectations as you do. 

We work very hard to prevent outages and limit down-time. Cox has added network alerts to the Cox App as we've received feedback over the years from customers wanting to know when we're aware and working on solutions. Checking the Cox app is the best way to stay informed of any impacts to the network in your area. Although we are normally accurate with our times, occasionally our teams run into unexpected issues which forces us to extend the restoration estimates. 

Since this post falls outside of the scope of intent for our community forums, I'm turning off comments, but if you have any concerns, please email us at cox.help@cox.com with your full name, complete street address and the details of your concern as your registration for forums may not help us to identify your account.