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jeri_g

New Contributor III

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13 Messages

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Cox Connect not syncing with Panoramic Modem

After a successful installation of the new modem, I noticed it does not link with the Cox app or in the "my wifi" section of the Cox site.

Devices are working, phone, TV, computer are all goo .  I renamed the network to match the old modem and reset the password to match the old.  The only problem is the modem not showing up under the Cox links.

Anyone experience similar issues?

Thanks, all

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Zurq

Contributor II

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270 Messages

yes and no, sometimes it works and sometimes it doesn't.

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Becky

Moderator

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4.3K Messages

Hi Jeri_g, which Cox app are you using? Make sure you are using the Panoramic WiFi App rather than the Cox Connect App. www.cox.com/.../panoramic-wifi-app.html
-Becky, Cox Support Forums Moderator

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jeri_g

New Contributor III

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13 Messages

Aha!  Let me try that.  I will be bac . Thank you

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jeri_g

New Contributor III

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13 Messages

Yes...everything is working and showing in the panoramic app.  I will tell you that your phone tech who activated the modem because the account wasn't set up correctly did not mention a different app.  The chat support lady didn't either...she had me uninstall and reinstall the Connect app.  

If only there could be one integrated app....

Anyway - thanks Becky for the solution and Zurq for responding. 

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JonathanJ

Former Moderator

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1.9K Messages

@Jeri_g

Most welcome please let us know if you have further issues.

Jonathan J
Cox Moderator

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