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Morgan1982

Contributor II

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103 Messages

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Could this cause issues?

Anybody know if this could cause an issue on my service? Its not my house  but is the neighbors right next door. If a moderator is reading this could you check my line noise? Cant say for sure if its causing "an issue" because i currently have packet loss all the time. Just want to make sure this is going to make my problems worse.

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Morgan1982

Contributor II

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NicholeC

Moderator

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887 Messages

Hi Morgan1982,


I can get a tech appointment setup for you. They can investigate your service troubles as well as take a closer look at that ped. Please email cox.help@cox.com. Please include your full name, address, link to this forum thread, your availability, and your contact number.


Thank you,
Nichole
Cox Support Forum Moderator

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Morgan1982

Contributor II

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Its not on my property, its the property east of mine in the front yard. Text support said they're sending a tech to come and fix it

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Morgan1982

Contributor II

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My packet loss issue is not at my residence, ive had plenty of tech visits. Take a look at your forums and you will see this is a bigger issue than a tech visit. Nobody can pinpoint the exact issue but im just making sure other problems arent going to cause more issues to my service. 

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Morgan1982

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CurtB

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Honored Contributor

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Morgan, has an internal Cox technician climbed the pole and checked the tap with testing equipment?  Recently after switching from a failed EMTA 3.0 modem to a 3.1, I  experienced issues.  Running new cable from the pole to my house didn't solve the issue.  It wasn't until a faulty tap at the pole was identified and replaced that the hardware problem was solved.

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KevinM2

Former Moderator

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Hi Morgan1982, are you only experiencing packet loss while gaming on Fortnite? Are you experiencing packet loss while doing any other Internet-related activities? Are you on a wireless connection or are you hard-wired, when experiencing packet loss? -Kevin M. Cox Support Forum Moderator

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