Constant outages in the evening hours

These outages happen so often, my data and speeds are capped when I use it the most, forced to use a cox panoramic wifi modem which is a horrible design from top down, the connection constantly drops when I'm in the middle of an online game.... This service is not worth what you charge for it. I wish you would stop, along with every other company who holds a local monopoly on a service ( SRP, APS etc.) being a bunch of greedy jerks and start giving people more than they deserve for once. Instead of making up a bunch of over priced unnecessary "plans" and attaching a book of stipulations without any fore warning that the infrastructure can't handle what you provide, why don't you invest some of your billions into infrastructure, or stop price gouging for a "maybe it might work when you need it the most" Service. Very unhappy with how corporations show the people who keep them successful with their hard earned cash.... acknowledgement or even gratitude. My internet is down right now. If it was not, I'd get busy with something much more entertaining that writing a complaint on this forum. Pay your employees more, and charge your customers less. You can afford it...guy who owns everything .