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rnew93

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Constant outages in our area that go on for hours at a time, I’m new to cox - is this something that happens all the time?

We are still new to cox (about 2 months now) and have had at least 5-6 outages in our area since we started service....is this common? Seems to happen when I need internet access the most and it’s getting to be super frustrating. Is there a refund system in place for not being able to access my Cox services? It wouldn’t be a big deal if it was just once or twice but now it’s becoming ridiculous.