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New Contributor
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CGM4140 firmware
So, Just got my new modem and works okay. Based on past experience, I got on chat and asked if it had the latest firmware. I have found that when I have called in the past with some issues with my modems, there were indeed firmware updates that Cox then installed and solved those issues. Especially with a new (to me) modem, they did not push firmware until I asked.
I chatted with a woman who reassured me indeed my CGM4140 had the latest firmware. I asked her if she knew the version and she confidently replied "DOCSIS3.1"
Now, I'm not so sure that I do have the updated firmware. Still get a sense that the modem is not operating as efficiently as it should. No way for me (that I can find) to check firmware version and certainly no way to do anything about it if I could.
Anyone else with issues regarding getting firmware for their CGM4140 - any way to check what version I have?
Bruce
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Honored Contributor III
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What has happened to its Tech Support? In the rarity I'd call...and that's not a statement of me but rather a statement of reliability...I used to learn things from Tech Support. Now, it's just head-shaking.
In a past organization, we used to have a web page for Certificates to Operate. If there were software updates for any platform...PC, router, firewall, applications, etc...it'd be listed on this CTO page with a status: acknowledged, testing, approved, disapproved.
If a customer wanted a status, they'd go to the CTO. If an update wasn't listed, they'd call and we'd update. The CTO was a 1-stop-shop and Cox should employ it.
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