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RainbowVY

New Contributor II

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4 Messages

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Can't get or send emails from cox.net using Thunderbird

Have been using my cox.net email with Thunderbird for years on a Windows 10 PC, also with 2 ipads, Win 10 laptop and 2 iphones.  Cannot get or send emails from my cox.net on any device.  Desktop Error message:  (uses pop.cox.net) "Enter your password.  Sending of password for use did not succeed.  Mail server responded Authentication Failed."  

Ipad or Iphone error message (uses imap.cox.net):  "Account Error, No password provided for Cox.  please go to Mail Account settings and enter a password."

I have triple checked my passwords, all are accurate.  I CAN get and send emails from the cox.net website, but on NONE of my devices.

Any ideas?  Thunderbird and all devices are up to date.

Whenever this happened in the past, it would mysteriously clear up in a day.  Not this time!!! I have searched the internet.  HELP!

Thanks for your help!

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Bruce

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Honored Contributor III

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5.7K Messages

If you're getting failures on different devices with different operating systems, more than likely the issue is with the server.  You can send an email to cox.help@cox.com (webmail) to ask if there is an ongoing email issue.  Include  your Full Name and Complete Address in the email.  Let us know!

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RainbowVY

New Contributor II

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4 Messages

Bruce, I just sent in the email to Cox.net email you sent.  We need help ASAP and are ready to give up on Cox, after 40 years of paying for it!

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Bruce

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Honored Contributor III

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5.7K Messages

Hopefully you've got a reply by now.  Cox contracts our email service but can research your specific server and inquire with the contractor.

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RainbowVY

New Contributor II

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I have had four or more interactions with your "Help" desk with no "help" but to tell me to research it myself.  VERY READY TO DUMP COX.  I have asked them to escalate to the next level and have not gotten a response.  Can YOU request them to research Thunderbird and inquire with your contractor WHY Cox cannot authenticate a new password even when I have personally put it on the cox.net website?  And WHY have I been locked out of my cox.net email  for 8 days now even after following Cox's instructions?  Thanks!

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Allan

Moderator

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@RainbowVY, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.

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RainbowVY

New Contributor II

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4 Messages

I have been emailing cox.help@cox.com for 3 days and they keep passing the buck when it clearly is Cox's issue. I have had replies from 3 different people. 

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GrumpyMan

New Contributor II

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4 Messages

I had the same problem using Thunderbird and MailWasher.  Cox tech support was able to help me correct the problem.  What worked for me was signing into Cox.  Then changing my password to a new one.  Starting Thunderbird and when it said it could connect,  I changed my password to the one I had just created.  Same thing with MailWasher

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