Can’t connect to internet.

I am having the same problem, any solutions? 

Hi, there. What is the exact error? Also, are you connected wirelessly or via ethernet? Thank you, in advance. 

It says the same error the other guy had 

Are you connected wirelessly or via ethernet? 

Wirelessly 

Any idea? 

I apologize, I am not sure. Does the PS5 prefer a WPA3 frequency? If so, that may need to be enabled in the router. If you have a Panoramic router, you should be able to verify that in the Cox Panoramic App, or you can email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist you there. 

Hi Zphill754,

I would recommend checking your settings manually.  You may need to try power cycling the modem and router first and then checking the settings manually.  

If you are using one of our Panoramic devices, using the app will assist you a great deal. 

Hope this helps.

Cox Support Forum Moderator

I live in an apartment complex and the routers are on the ceilings, and don’t have access to the modem 

Also not using panoramic device 

Try deleting the WiFi connectivity information from the PS5, restarting it and then entering the connection information manually. Remember passwords are case sensitive.