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TigerII

New Contributor II

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Cannot connect using Outlook 365 on Windows 10

Since the recent Cox email "maintenance" I am unable to connect to the cox server using Outlook 365 running on Windows 10.

My server settings are;
Incoming - imap.cox.net Port 995 SSL/TLS. Outgoing - smtp.cox.net Port 465 SSL/TLS. Error message - Error (0x800CCC0E): Outlook cannot download folder inbox from the IMAP server. Also Error (ox800CCC0F)

Outgoing - smtp.cox.net Port 465 SSL/TLS
Error (0x800CCC0F) - The connection to the server was interrupted.

I have researched and tried all solutions with no success. Has anyone else solved this?

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Allan

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2.4K Messages

@Tigerll, Are you able to access your email through our website at cox.net? Also, please power cycle the device that you are trying to access your email with. -Allan, Cox Support Forums Moderator.

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TigerII

New Contributor II

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6 Messages

Yes, I can access my email through the website and also from my Galaxy phone (using Outlook). I have restarted my PC several times with no change in the Outlook behavior.

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BrianM

Moderator

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886 Messages

Did you have a typo for the incoming server port? It should be 993 for IMAP server settings www.cox.com/.../cox-email-server-settings.html

Brian
Cox Support Forum moderator

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TigerII

New Contributor II

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6 Messages

It was a typo. The setting in my Email is 993.

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TigerII

New Contributor II

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6 Messages

FYI - I saw a post about SSL/TLS maybe not working on older clients. I tried running Incoming and Outgoing with no encryption set but it did not make any difference.

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TigerII

New Contributor II

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6 Messages

I fixed it! Somehow the password had been changed. Not sure how. When I tried a newer password that I have been using in other apps it worked. My bad!

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