New Contributor
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1 Message
Cannot activate new modem.
I recently bought a Netgear CM2000 + XR500 to replace my Panoramic WiFi and want to activate it as my current modem + router. I tried to call Cox but then kept getting referred to another support/placed on hold while they tried to activate my modem for over 2 hours. I am currently trying to activate my modem myself and I get stuck on the screen that shows:
Hmm, we can't find your equipment setup request.
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StephanieS
Moderator
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661 Messages
mapleaf
Hi, I'd be happy to help you. Please send me an email and include your full name, address and a link to this forums post. You can send the email to cox.help@cox.com. Thanks!
StephanieS
Cox Support Forums Moderator
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