Yall need to give me a proper explanation on why my connection is soooooo bad , I can’t stream videos , games or basic music , I just want a proper explanation on why yall don’t fix the issue what’s the problem

‎Can I get a proper answer on why my internet is ducking garbage

StephanieS

Moderator

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724 Messages

fernando1110060 - Hi there! I just took a look at your modem and can see that it's currently offline. There are some escalating errors. Definitely need to get a technician back out ASAP. I can have someone out tomorrow morning between 8-10am if you'd like.
-Steff

fernando1110060

+4 more

Visitor

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182 Messages

That wasn’t the issue I’m just constantly lagging and I don’t understand why yall can’t give out a proper response

StephanieS

Moderator

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724 Messages

fernando1110060 - You've got an issue with escalating T3 errors. This can cause lagging and disconnects. I'm not remembering seeing this problem when I have looked at your service in the past. We really should get a technician back out while we're still within 30 days of your last appointment.
-Steff

fernando1110060

+4 more

Visitor

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182 Messages

@StephanieS okay send me a technician please , DONT CHARGE ME FOR THE VIST IM SERIOUS

(edited)

Shaun_A

Moderator

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141 Messages

fernando1110060 - Charges are only applied if a problem is found to be a personal-related issue. If it is a Cox-related issue, then there is no charge to the customer. However, in order for our team to proceed with scheduling you a technician, we do have to authenticate the account. This does require you to email Cox.Help@cox.com to continue this interaction. If you are not comfortable emailing us, please call our technical support teams and they can schedule you as well.
-Shaun

Welcome to the Cox Community

Can I get a proper answer on why my internet is ducking garbage

fernando1110060

StephanieS

fernando1110060

Shaun_A

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