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fernando1110060

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153 Messages

Can I get a proper answer on why my internet is ducking garbage

Yall need to give me a proper explanation on why my connection is soooooo bad , I can’t stream videos , games or basic music , I just want a proper explanation on why yall don’t fix the issue what’s the problem 

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StephanieS

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711 Messages

fernando1110060 - Hi there! I just took a look at your modem and can see that it's currently offline. There are some escalating errors. Definitely need to get a technician back out ASAP. I can have someone out tomorrow morning between 8-10am if you'd like. 
-Steff

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fernando1110060

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153 Messages

That wasn’t the issue I’m just constantly lagging and I don’t understand why yall can’t give out a proper response 

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StephanieS

Moderator

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711 Messages

fernando1110060 - You've got an issue with escalating T3 errors. This can cause lagging and disconnects. I'm not remembering seeing this problem when I have looked at your service in the past. We really should get a technician back out while we're still within 30 days of your last appointment. 
-Steff

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fernando1110060

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153 Messages

@StephanieS​ okay send me a technician please , DONT CHARGE ME FOR THE VIST IM SERIOUS 

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Shaun_A

Moderator

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131 Messages

fernando1110060 - Charges are only applied if a problem is found to be a personal-related issue. If it is a Cox-related issue, then there is no charge to the customer. However, in order for our team to proceed with scheduling you a technician, we do have to authenticate the account. This does require you to email Cox.Help@cox.com to continue this interaction. If you are not comfortable emailing us, please call our technical support teams and they can schedule you as well. 
-Shaun

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