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New Contributor
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Cable Modem Swap
I am swapping Cable modems to a surfboard (Arris) SB6183, - do I notify cox of the change, and if so how?
ReneeG
Former Moderator
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We will need to add the new modem to your account and activate it. Please send an email to cox.help@cox.com with your account details, the modem's model, serial number, and MAC address.
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QJMT
New Contributor
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I use my internet for work and cannot be down for extended time. How is the cutover coordinated? and Please provide a phone number if there is a problem.
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ReneeG
Former Moderator
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As long as the outlet is active, we can activate the modem upon connection. In the event you experience any issues, you can contact 24/7 technical support by phone at 866-867-7644.
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