coxcustomer60's profile

coxcustomer60

New Contributor II

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CA Lottery Site

For the past 2 months, I have been unable to access www.calottery.com

I think the problem is with a central computer that handles traffic.  Anyone else ever had this issue.  It's really weird.  I can't access on my computer, phone, or tablet.  When I am away from the house, I can't access either.

When I travel to Northern California, it works just fine.  I emailed the lottery who just points fingers at Cox, says I need to delete cookies, reset APP, and a bunch of other BS solutions that don't work.

The last response I got was for them to check their provider like Akamai or Cloud Flare whoever they use to control traffic in Southern California.  No response.

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WiderMouthOpen

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Esteemed Contributor III

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I can't access on my computer, phone, or tablet.

What error do you get? Have you tried from your phone with the wifi disabled?

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coxcustomer60

New Contributor II

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Yes, I turned off WI-FI on the phone and the website works.  Sorry for the delay, I just sort of gave up.  I am not a big lotto player but I buy on occasionally.

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WiderMouthOpen

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Esteemed Contributor III

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What error do you get when you go to the site? I wonder if your IP address changed and you got a IP of someone who is banned. Also, what IP do you get when you ping the website? Trying to rule out DNS.

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coxcustomer60

New Contributor II

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Thank you for the response.  The message with any browser or tablet is:  ERR_CONNECTION_TIMED_OUT.  I think you might be right, I got assigned a banned IP.  Anyway, the workaround with the phone works if I ever need to visit the site.

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Esteemed Contributor III

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Another option is to use a browser with a built in VPN like Opera. I use Opera GX and enjoy it. If it really bugged you, you could change/clone your WAN MAC address and reboot your modem to try to get a different IP address. This would NOT work on a modem/router combo like Cox's Panoramic gateway though.

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