Honored Contributor III
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5.7K Messages
Auto-Pay Confirmations
I just signed up for Auto Payment. I assume Cox will send an email for payment confirmations to my primary Cox email account. Can I change the email account for my payment confirmations?
I have another computer configured with a non-Cox email account for all my electronic payments (electric, gas, etc). I want to add my Cox confirmations to that account.
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MariaL
Moderator
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759 Messages
Cox will send notifications to the preferred email address on file. You are not required to have your primary Cox email account as the preferred email address for notifications, however, there can only be one email address.
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Bruce
Honored Contributor III
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5.7K Messages
Is there an email for auto-payment confirmation? I didn't get one. i had to log into my Cox account to verify the payment. I'd rather receive an email.
Is there an account option to receive a confirmation?
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MariaL
Moderator
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759 Messages
You should have received an email if you’ve opted in to receive notification for billing and payment reminders. You can verify contact information on www.cox.com through My Account or if you prefer, we can verify this for you by emailing our team at cox.help@cox.com with this post, your full name and complete address.
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Bruce
Honored Contributor III
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5.7K Messages
All the options are checked to receive an email under My Profile / Profile & Contact / Notifications:
- Appointment Reminders
- Billing and Payment
- Billing Reminders
- Order Confirmations
They have been checked for a long time, but I didn't receive a payment confirmation.
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DustinP
Moderator
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1.1K Messages
If you've made no changes to the email notifications, and you're not receiving the payment email notification, please email us at cox.help@cox.com with your name, address, and URL to this thread.
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Bruce
Honored Contributor III
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5.7K Messages
Would I need to send you an email every month for you to confirm my payment with a return email? I'd rather just receive an automated email.
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NicholeC
Moderator
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865 Messages
We can check your account to verify the email on file as well as if a notification was sent out. This could help us determine why it wasn't received.
Thank you,
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