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Fabrizio

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Authorization servers down?

We get the same message on all of our devices.

"a network error occurred when communicating with the provider's authorization service"

We tried restarting everything (modem/router included)

https://drive.google.com/file/d/1JdNv1BJBZx2m-bMDdbVCodN0abimZuA7/view?usp=sharing

My conclusion is that the authorization servers are down.

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Leviners66

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Same thing happened to me

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Trungtvu100

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Same problem happening here as well. How long you guys think its going to last?

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JBUSA11

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Same here, tried watching ESPN last night live and could not, and then again this morning. Very frustrating. 

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Becky

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Hi Everyone, what app or content were you attempting to log in to when you get the error message? There is a known issue currently impacting the authentication process when logging into TV network apps. We’ve had reports of issues when logging into the Food Network, NBC, ESPN, Fox News, and HGTV. (This list is not inclusive.) I have a feeling this is also impacting each of you. I’m sorry! There is currently no estimated time of repair. Feel free to post the apps and the error messages on this thread. We’ll forward these details to the team working to resolve the issue. -Becky, Cox Support Forums Moderator

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Becky

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Hi Everyone, a fix has been put into place that should allow authentication in most TV network apps. -Becky, Cox Support Forums Moderator

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