ARRIS SB8200 Firmware not Updating

I have recently upgraded my modem to the ARRIS SB8200 and the firmware will not update.

This happens every time it tries to update.

Any ideas?

11/10/2022 03:50	69010700	4	"SW upgrade Failed after download -Incompatible SW file"
11/10/2022 03:50	69010100	6	"SW Download INIT - Via NMS"

Hardware Version 6

Current Firmware: AB01.01.009.32.01_122319_183.0A.NSH

Thank you.