I am getting 10% of the Gigablast speed. I have tried two modems. My Netgear CM1000 had good speeds prior to my swap. New Arris S33 had issues. So I went back to the Netgear, but now I am getting nowhere near what I should be. Any help before I have to have a tech come out? Here is my table:
| <tabindex=-1>Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
951000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enable |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv4 only |
|
|
| <tabindex=-1>Downstream Bonded Channels (Partial Service) |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
QAM256 |
29 |
951000000 Hz |
-6.9 dBmV |
38.9 dB |
73524508 |
181 |
286 |
| 2 |
Locked |
QAM256 |
1 |
783000000 Hz |
-4.5 dBmV |
27.8 dB |
48645238 |
9299591 |
12295593 |
| 3 |
Locked |
QAM256 |
2 |
789000000 Hz |
-3.9 dBmV |
30.9 dB |
19353660 |
5703279 |
10094280 |
| 4 |
Locked |
QAM256 |
3 |
795000000 Hz |
-4.4 dBmV |
26.5 dB |
51058431 |
3196639 |
11895811 |
| 5 |
Locked |
QAM256 |
4 |
801000000 Hz |
-4.1 dBmV |
29.1 dB |
45816044 |
5117392 |
5232203 |
| 6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 9 |
Locked |
QAM256 |
12 |
849000000 Hz |
-5.0 dBmV |
30.6 dB |
13862497 |
14767023 |
1836394 |
| 10 |
Locked |
QAM256 |
13 |
855000000 Hz |
-5.1 dBmV |
34.4 dB |
72563623 |
1098 |
749 |
| 11 |
Locked |
QAM256 |
14 |
861000000 Hz |
-4.2 dBmV |
31.8 dB |
72415273 |
160952 |
889 |
| 12 |
Locked |
QAM256 |
15 |
867000000 Hz |
-4.7 dBmV |
30.7 dB |
58950053 |
5505671 |
8130257 |
| 13 |
Locked |
QAM256 |
16 |
873000000 Hz |
-4.4 dBmV |
31.2 dB |
72469687 |
126219 |
1147 |
| 14 |
Locked |
QAM256 |
17 |
879000000 Hz |
-3.8 dBmV |
27.3 dB |
51709494 |
10052850 |
6544097 |
| 15 |
Locked |
QAM256 |
18 |
885000000 Hz |
-4.8 dBmV |
33.3 dB |
70553623 |
1340015 |
720339 |
| 16 |
Locked |
QAM256 |
19 |
891000000 Hz |
-5.1 dBmV |
30.9 dB |
56827041 |
13164519 |
2622072 |
| 17 |
Locked |
QAM256 |
20 |
897000000 Hz |
-4.8 dBmV |
32.5 dB |
72615579 |
6246 |
241 |
| 18 |
Locked |
QAM256 |
21 |
903000000 Hz |
-5.9 dBmV |
37.1 dB |
71636018 |
939371 |
51969 |
| 19 |
Locked |
QAM256 |
22 |
909000000 Hz |
-5.8 dBmV |
32.9 dB |
67401657 |
2041654 |
2811918 |
| 20 |
Locked |
QAM256 |
23 |
915000000 Hz |
-5.6 dBmV |
36.1 dB |
72598852 |
14925 |
20306 |
| 21 |
Locked |
QAM256 |
24 |
921000000 Hz |
-5.9 dBmV |
33.6 dB |
61061866 |
3409166 |
8116188 |
| 22 |
Locked |
QAM256 |
25 |
927000000 Hz |
-5.9 dBmV |
35.6 dB |
72640205 |
169 |
644 |
| 23 |
Locked |
QAM256 |
26 |
933000000 Hz |
-6.0 dBmV |
38.8 dB |
72644470 |
182 |
483 |
| 24 |
Locked |
QAM256 |
27 |
939000000 Hz |
-6.5 dBmV |
36.5 dB |
72648371 |
166 |
410 |
| 25 |
Locked |
QAM256 |
28 |
945000000 Hz |
-7.2 dBmV |
36.9 dB |
72652328 |
140 |
294 |
| 26 |
Locked |
QAM256 |
30 |
957000000 Hz |
-7.8 dBmV |
36.9 dB |
72656650 |
125 |
421 |
| 27 |
Locked |
QAM256 |
31 |
963000000 Hz |
-7.4 dBmV |
34.9 dB |
72659770 |
147 |
470 |
| 28 |
Locked |
QAM256 |
32 |
969000000 Hz |
-7.4 dBmV |
31.4 dB |
72663217 |
712 |
619 |
| 29 |
Locked |
QAM256 |
37 |
381000000 Hz |
-0.6 dBmV |
30.3 dB |
64660337 |
7861452 |
145458 |
| 30 |
Locked |
QAM256 |
45 |
429000000 Hz |
0.6 dBmV |
31.2 dB |
68568148 |
927196 |
3174181 |
| 31 |
Locked |
QAM256 |
47 |
441000000 Hz |
-0.1 dBmV |
30.6 dB |
68327630 |
1253797 |
3087037 |
| 32 |
Locked |
QAM256 |
48 |
447000000 Hz |
-0.3 dBmV |
28.2 dB |
6726674 |
5129410 |
12879599 |
|
|
| <tabindex=-1>Upstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
1 |
17400000 Hz |
58.8 dBmV |
| 2 |
Locked |
ATDMA |
2 |
23900000 Hz |
58.8 dBmV |
| 3 |
Locked |
ATDMA |
3 |
30300000 Hz |
58.8 dBmV |
| 4 |
Locked |
ATDMA |
4 |
36700000 Hz |
58.8 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
|
|
| <tabindex=-1>Downstream OFDM Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier Number Range |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
0 |
159 |
300000000 Hz |
-0.3 dBmV |
16.3 dB |
1108 ~ 2987 |
132873 |
132873 |
0 |
| 2 |
Not Locked |
0 |
0 |
0 Hz |
-2.1 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
| <tabindex=-1>Upstream OFDMA Channels |
| Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
| 1 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
|
Bruce
+4 more
Honored Contributor III
•
Lots of ungoodness in there. I'll assume you've pulled the power cord to reboot to modem. Have you logged into your Cox account to Reset your modem? If no improvement, you can send an email to Cox to re-provision your account.
Can you trace your coaxial cable to inventory any splitters. Check behind the wall-plate of your Primary Feed probably in your Living Room.
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