jcsllc1979's profile

jcsllc1979

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ALL Email - Including those from Cox - being marked as spam and sent to Spam folder

For about a month now, I'm no longer getting email in my Inbox.  I'm accessing my email through the Cox website.  Even emails from Cox are going directly into my spam folder.  I have another cox email account, yet it's not having this issue other than the fact that I've blocked senders and I still get their emails.  Anyway, I have my filter set to "no spam filtering", I do not have any "blacklisted" or "blocked addresses" for this account.  I have no other filters as I was told by a Cox representative to delete all filters and old emails (to free up some space) and that should help.  Well...I have yet to see any email come to my inbox.  I see many others have had this issue as well.  I need this fixed! 

When the problem first started, I did set up "allowed" senders and that did nothing.  There were all still send to my spam folder.

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WiderMouthOpen

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Where do you see other people having the same problem recently? Have you considered using a different email provider like Gmail or Yahoo?

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jcsllc1979

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I've read other complaints (from years back) having the same issues, but it doesn't seem as though their concerns were resolved.  This particular email account is for my business.  Changing my email address at this stage of the game (been using Cox for 20+ years) would be a huge undertaking.  I have thousands of customers and suppliers that would have to be notified.

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WiderMouthOpen

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Ouch. I would never use a FREE ISP email for my business. What was your plan if you ever had to move or change ISPs?

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jcsllc1979

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Well this isn't free.  We pay/use Cox for our internet, cable, and telephone services.  We started our business in 1979.  The packages that were available for the business industry in our area many years ago was only through Cox. Up until this major snafu, Cox has been a wonderful service provider.

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WiderMouthOpen

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What I mean by free is you don't pay extra for it. It's is also outsourced and Cox is slowly shrinking what customers it supports. I wouldn't be surprised if Cox eventually gets rid of Cox email all together. Not to mention using Cox Residential email for a business is probably against ToS. I suggest getting a backup email provider and slowly switch over. If you have a website for your business then your website provider probably offers email servers under your domain. I don't mean to be rude with my response. Just trying to give the best overall advice.

As for your issue in OP, you could try emailing Cox and see if they can put in a ticket to investigate your issue.

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Darkatt

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verify you have no filter rules setup. Filter rules can cause the issue you presented. Also ensure in settings you have your email set to be delivered to the inbox, it can be set to be delivered to any folder, and it's easy to get it set to the wrong one. 

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