JLeachEsq's profile

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Thursday, September 29th, 2022

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Ads in Webmail

Am I  the only person who's disgruntled by the addition of advertising between messages on webmail? It is MOST aggravating and I can't seem to find anyone to whom I can express this. Cox has also begun adding ads at the top of the webmail inbox; fine, they're not intrusive so I don't care. The ads between reading emails is MOST intrusive and annoying. So much so that I don't bother to look at the ads (which conceivably defeats the purpose.) Very annoying.

Honored Contributor III

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5.7K Messages

3 years ago

More disgruntled on this post about a week ago.

forums.cox.com/.../email-website-ads

New Contributor III

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12 Messages

3 years ago

Sort of like when cable TV was first rolled out and being promoted.  No commercials, because you are paying a monthly fee!  How did that work out?

Honored Contributor III

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5.7K Messages

...and when you could just enjoy uninterrupted streams on YouTube.

New Contributor

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1 Message

3 years ago

Me too!!!!!! SOOOOOOOOOOOOOOOO ANNOYING. I wouldn't wear their shirts if they gave them to me for free!!!!!

Honored Contributor III

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5.7K Messages

3 years ago

As I mentioned in another same-topic post, Adblock defeats ads on my browser.  However, I am curious as to what's on the white banner proceeding to obscure the content of your inbox after sending an email?  Has anyone noticed this?  You have to "X" out of it.  Is it another ad?

New Contributor

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6 Messages

3 years ago

I totally agree this is a real nuisance. We are paying very high rates for this email service and should NOT ads. I would expect this fo Yahoo, but not cox. This is ruining what had been a pretty good service. Letter so I should not have to clear and ad to see my emails.  We are paying more and getting less service. Poor business.

New Contributor

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1 Message

3 years ago

You absolutely are not.  I have ads from probably the same shirt company as everyone else--a site I have NEVER visited.  Cox suggested I go to Google and block the ad; unfortunately, blocking ads and popups in Cox ALSO causes me not to be able to read email attachments!! So there's that.  I was on the phone with Cox for at least 45 minutes last week asking about this, and Cox support is absolutely NO HELP!! They don't say that they don't know how to fix it, just for me to go block the site and that I might have been "infected with adware or malware."  Ran a scan on my computer--nothing.  If "infection" is so, why doesn't it happen on anything else?  Makes NO SENSE!!! 

Honored Contributor

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1.9K Messages

I agree, the ads are annoying, but I also understand they help keep the Cox Webmail system free. If you don't want to get ads, then all you have to do is setup and use a mail client. POOF, no ads. 

Honored Contributor

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2K Messages

unfortunately, blocking ads and popups in Cox ALSO causes me not to be able to read email attachments!!

Are you sure about that?   I block ads and popups.  I just sent a test email containng a text file attachment to my Webmail account from a different email client. I was able to open the attachment in Webmail. The browser is Microsoft Edge.

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2K Messages

If you don't want to get ads, then all you have to do is setup and use a mail client. POOF, no ads.

That would work.  Or, you could just block ads and use Webmail.

I block ads and pop-ups and had no problem opening an attached text file in an email my Webmai account received from a different email account.

New Contributor II

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8 Messages

3 years ago

I totally agree, which is why I'm here. "Who the hell wants to see annoying advertisements when checking their email." What's even worse is the overwhelming amount of spam received each & every day.

I (& I'm sure many of you here) have complained about this issue, & the only solution Cox offers is telling us to "mark the messages as spam." But we all know, & they too, that marking a message as spam does absolutely nothing, & the problem only repeats itself over & over again.

There are plenty of internet providers, & Cox isn't cheap. Like me, I'm sure every one of you pay a premium price as a subscriber, & as such, shouldn't we at least receive premium service in return - rather than being taken advantage of & neglected - even after voicing our valuable opinions.

Honored Contributor

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2K Messages

There are things you can do about both of the issues you mentioned.  I don't see ads in Webmail and I rarely see spam.  But, when I do, I won't see it repeated..

Did you want help or did you just want to vent?

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1 Message

I need your help

Honored Contributor III

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5.7K Messages

3 years ago

What'd you expect from flimflam company?  Cox has contaminated all their wares with ads.  My Account page (subscription) has ads, the "reminders" on my Account page are ads, their Help & Support articles has ads for Complete Care, the Contour screensaver has ads and their phone-y reps are instructed to read sales pitches.

Cox hasn't contaminated my landline yet but I suspect robo-messages will be coming soon to Voice Mail as well as before hearing a dial tone.  Always be selling.

Honored Contributor

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1.9K Messages

3 years ago

Ads are annoying, but they help keep the costs that we are paying for Internet/TV/Telephone down. The more they make in ad revenue, the less they need to charge us to maintain the same level of profitability. BTW, using a mail client means no webmail ads. 

Honored Contributor III

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5.7K Messages

keep the costs that we are paying for Internet/TV/Telephone down

You're kidding, right?  Consumer Reports released a survey this month from over 60K of its subscribers and Cox is specifically and boldly noted as the "most expensive" of the 24 providers...especially its TV service.  The cheapest TV service is Kinetic by Windstream at an average of $114 per month and Cox averages $218 (+ 91.22%).

Cox is charging us more as well as spamming us more out of pure, unadulterated greed.

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1.9K Messages

My costs are great. I have phone and internet, (preferred hsi), for $85 a month, including all taxes. To add TV, is "Get all your favorite shows on broadcast TV, with local news, live events, and sports—all for just $50 a month with one Contour box included." so, 135 a month, phone, unlimited LD, with caller ID and voicemail, Preferred HSI, and tv for 135 a month, seems to me like a good price. A check of providers actually shows you are incorrect. For starting packages, there are only 2 providers with lower costs, but their services provided are MUCH less than what you would get with Cox. I realize you are butthurt over something, and can do nothing but denigrate Cox, their service and prices, but in all honesty, I am very satisfied. I have had top notch service for decades, my internet is fantastic, my telephone service is great. My home phone rings my cell phone as well, so I never miss a call whether I am at home or not. So while starting TV service is 50, (or 53 based on ads all over as well as on consumer reports), you do NOT need every single service there is. If you WANT to spend more, you can. 

Honored Contributor III

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5.7K Messages

First, you're shopping on the Internet and obviously have never heard of promotional pricing, hidden costs, the fine print and being easily duped.  Meaning, you will not pay only $50 for Cox cable-TV service.

Here are some hidden costs to factor in your limited research, which will easily add another 20% to your bill:

• Broadcast TV Surcharge
• FCC Regulatory Recovery Fee
• Rights-of-Way Use Fee
• Public, Educational and Governmental Fee
• Regional Sports Network Fee
• Local Utility User Tax
• State Sales Tax
• County Sales Tax
• Local Sales Tax

I subscribe to TV, HBO, Internet and telephone.  The overall cost breakdown of my entire bill is as follows:

• Contour TV:  43.18%
• Cox Internet Preferred:  25.40%
• Taxes, Fees and Surcharges:  20.55%
• Cox Voice Essential:  10.87%

Also, year-to-year, Contour TV has been the most increasingly-adjusted service on my bill since 2019:

• Contour TV, 3 increases, average of $4 per increase, YTD increase of $12.01
• Broadcast Surcharge, 3 increases, average of $3 per increase, YTD increase of $9
• Regional Sports Surcharge, 2 increases, average of $1.50 per increase, YTD increase of $3

Second, 60K+ real people, including me, partook in the Consumer Reports survey.  The survey specifically asked our type of TV package:  starter, basic, advanced, number of premium channels, etc.  After Consumer Reports compiled and analyzed the data, Cox is the most expensive cable-TV service.

However, I should have known you'd dispute the results of this survey after a smarmy search on google.

Honored Contributor III

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5.7K Messages

unlimited LD,

I'm unsure how you interpret "unlimited LD [long distance]", but I can assure you it doesn't mean long-distance calls are free.  If you make a long distance call, Cox will charge you a Usage Fee.

A few years ago, I asked Cox, "If my Cox Voice Essentials includes 'Cox Long Distance,' why do you charge me after making long-distance calls?"

"The Simply 5 plan includes Cox Long-distance which means that it covers making long-distance calls at the rate of $0.05 per minute on all domestic long-distance calls."

Meaning, if I want just to be able to dial a long-distance number from my telephone, I have to first pay Cox $5 a month.  After I dial the long-distance number, Cox will then charge me a Usage Fee at 5 cents a minute.

The real kicker is I'm using the Internet to make these long-distance calls and it's only voice data transversing the Cox network.  Meaning, a long-distance video-conference would not only exponentially use more data, but it'd be 100% cheaper because it wouldn't cost anything.

Honored Contributor

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1.9K Messages

You are inaccurate, yet again. Unlimited = unlimited. I pay a single charge and get all the LD I want, at no additional charges. 

TELEPHONE

757-XXX-XXXX

Cox Voice Preferred

Includes:
Unlimited Local Calling in crystal-clear HD
Unlimited Long Distance calling to the US, Canada, and landlines in Mexico
Readable Voice Mail
Preferred Feature Pack that includes blocking unwanted robocalls, call waiting, caller ID and more

$20.00

Additionally, all those taxes and fees you are talking about for TV, doesn't line Cox's pockets, it goes to someone else. 

Now back to the original issue. if you don't want to see annoying ads, Use A MAIL CLIENT!!!

New Contributor II

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8 Messages

3 years ago

I totally agree, which is why I'm here. "Who the hell wants to see annoying advertisements when checking their email." What's even worse is the overwhelming amount of spam received each & every day. I (& I'm sure many of you) have complained about this for years, & the only solution Cox offers is by telling us to "mark the messages as spam." But we all know, & they know too, that marking a message as spam does absolutely nothing, & the problem only repeats itself over & over again. There are plenty of internet providers, & Cox isn't cheap. Like me, I'm sure every one of us pays a premium price as subscribers, & as such, shouldn't we receive premium service in return - rather than being taken advantage of & neglected after voicing our opinions.

Honored Contributor

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2K Messages

I asked if you wanted help the first time you posted that.  Instead of asking for help, you posted the same thing again. You obviously don't want help.

Honored Contributor

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2K Messages

3 years ago

Ads in Webmail

Ads in Webmail are controlled by Cox and their vendor.  Your options are limited.  You can use an email client or block ads with your browser.  Site permissions can be set by clicking the small lock icon to the left of the address bar.  Select site permissions and verify that "Ads" is not set to "Allow".  Microsoft Edge is "Block (default)".  I've never allowed Ads with Microsoft Edge and I've never seen any ads in Webmail when using that browser.

For testing, I changed Google Chrome site permission to "Allow" ads.  Ads were then displayed in Webmail as expected.  I don't recall for certain that ads were blocked before the change, but I think they were.  However, ads remained after changing the permission setting back to "Block".

Spam

Blocking spam in Webmail can be accomplished by selecting "No Spam filtering" in settings

...and writing Filter Rules to discard unwanted email.  These posts explain how to block spam.

Filter rules vs blocked senders

Filter email using displayed name

Turn off email Forum notifications

Note: the default is "Apply rule if all conditions are met" 

But, you may select multiple values for the same conditiion.  The rule will run if the condition meets any one of the rule values for that condition.

The following rule will discard email received from either Person1@somedomain.com or from Person2@someotherdomain.com 

From:     Contains   Person1@somedomain.com

               Contains:  Person2@someotherdomain.com

Action:     Discard

Honored Contributor

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2K Messages

I did research to determine why I'm unable to block ads with Google Chrome.

  • Deleted all Cox cookies.
  • Uninstalled Google Chrome.
  • Reinstalled Google Chrome (Version 107.0.5304.107).
  • Changed default browser to Google Chrome.
  • Verified the permission setting for Ads was Block (default).
  • Opened Webmail.

Results were inconclusive.  A new install of Google Chrome still didn't block Webmail Ads.  They appear at the top and right and, when sending email, over the reading pane.  But, this computer previously had Google Chrome installed and uninstalled.  Possibly something from the previous install is preventing ads from being blocked.

Another factor could be the registry edit I made to change policies for:

ChromeCleanupEnabled and ChromeReportingCleanupEnabled

That was done to prevent Google from periodically taking control of my computer.  It's unknown whether that could affect Chrome blocking ads.  However, given the choice between Webmail ads or Google using a significant amount of my computer processing whenever it runs a checkup, I'd prefer the ads.  My best choice was a different browser. 

If you use Google Chrome and see unwanted Webmail ads, use Microsoft Edge for Cox Webmail.  If you use Google Chrome and Webmail ads are blocked, let us know.

Honored Contributor

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1.9K Messages

Use a mail client like Microsoft outlook, or opera mail. 

Honored Contributor

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2K Messages

Why would I want to do that?  I was just curious why Chrome doesn't block ads.  I don't actually use Chrome for anything.  Webmail isn't my primary email.  But when I use Webmail, Microsoft Edge is my browser of choice.  There are no ads.  Read the second paragraph of the post before the one to which you replied.

Honored Contributor

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1.9K Messages

Using a mail client means no ads. You open and you're in, no login required, it programmed into the client. Also, I have mine setup as POP, so it physically downloads a copy of the email to my computer, so it's stored both on Cox's server, as well as my desktop computer. 

Honored Contributor III

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5.7K Messages

POP removes email from the server.  IMAP downloads its headers.

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