72 Hours without internet & No updates

I'm in NW Arkansas and our internet has been down now for 3 days. No updates on when it will be fixed. I work from home. There are no COX hotspots within range of my home either and I've signed up for updates via texts (not that there are any).

 I was patient on day one, and day two, but it's absolutely insane to not have any ETA to when the outage will be resolved, offer no reasonable solutions and expect people to just be comfortable with this fact. Is this normal? Should I cancel and just go elsewhere?