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New Contributor
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10-15 drops a day. No solutions
I came to this forum for some solutions. Found only fellow sufferers. Shame on Cox charging hundreds of dollars a month for a product that drops dozens of times a day. You contact them and their master plan is to reboot. Wow, like I haven't done that a thousand times. So they send a tech and kindly charge you $75 dollars to tell you its your fault. If its my fault why is it a problem to so many other cox users, including my wife's private school? It dropped while typing this post, BTW.
I am asking, no begging, for a solution to this problem. We are desperate.
Tom in Vegas
P.S. Is there a way to track the signal before it gets to my cable modem?
Yokai-FTW
New Contributor
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I can SO relate to this and your frustration. We've had regular dropouts for about a month now. It might have started when I increased our speeds, but I neglected to log the issues. I'm doing that now. Just had a tech out who at least seemed to know what he was doing. Things were solid for about an hour. I'm wondering if their system is overloaded and it's a congestion problem. In theory the outside hardware was updated. So far it's slightly better.
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