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nareshgolla

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Did anyone receive an IPhone 16 Pro from Cox?

Did anyone receive an IPhone 16 Pro from Cox?

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ColleenD

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nareshgolla 

If you have questions regarding the iPhone or service please email us at cox.help@cox.com or reach out to us on Facebook or Twitter/X. 

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nareshgolla

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Calls and chat didn’t help as much. I wonder if the emails will help.

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owenthered1

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It wasn't getting the phone that is the problem just the total mess with a credit on the trade in phone.  neither the 3 departments at cox or the 2 at asurion can figure out why asurion voluntarily cancelled the trade in and is send the device back.  Sadly I will be going to another carrier if it isn't resolved since they received the device last month.

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ColleenD

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owenthered1  Since your concern is account specific I would recommend sending us an email so we can take a look, and if necessary, get your inquiry in the right hands. 

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owenthered1

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I have spent an hour on the phone or more with multiple cox and asurion personnel.  All I get is this silly stupid stuff that makes me want to cancel cox internet and cell because neither company can pay the little $165 trade in that they promised.  Also, using Verizon for cox mobile doesn't

work as good as att...

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NicholeC

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Hi Owenthered1,

We'd hate to see you cancel. I'm sorry to see you're having such trouble with the trade in. Since the community members cannot assist with this issue, I recommend emailing us so we can obtain some information and help get to the bottom of this. Please email my team at cox.help@cox.com

Thank you.

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