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New Contributor
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XBox 360 "sign in status changed" error
Since switching to Cox,I have had non-stop disconnect issues with my Xbox 360. I'll be mid-game on Black Ops 3 and get kicked out. I never had this issue with Frontier. What's the deal?
For what it's worth (and because I do my homework), I have exhausted my options - aside from establishing a wired connection as I don't have a Cat-6 wire - on the Xbox side of things. I have established a Static IP, forwarded ports, cleared my system cache, etc. I'm pretty sure this is an ISP issue at this point.
REM
New Contributor
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I've had the same problem with my wired connection to PS4. I'm still trying to get that worked out with these guys as well.
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ChrisL
Former Moderator
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Are you able to try connecting it directly to the modem then resetting the modem and see if you still have problems?
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nikkysteeves
New Contributor
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@ChrisL -
Connecting directly how? I mentioned in the original posting that I don't have an ethernet cable handy. I've reset the modem, unplugged it for 5 minutes and rebooted, etc. I've done the same with resetting the XBox to factory settings. All to no avail.
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ChrisL
Former Moderator
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Can you perhaps use the Ethernet that goes from the modem to the router?
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nikkysteeves
New Contributor
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It's a combined modem and router. I have the Ubee DVW326B.
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DerrickW
Valued Contributor
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nikkysteeves
New Contributor
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I've not had any problems connecting any other devices. I have a desktop computer, 3 iPhones, and an iPad that are all connected over the wireless and do not disconnect at any point.
I will try to get an ethernet cable this weekend and see if I can garner more information that way.
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Allan
Moderator
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@nikkysteeves
Please let us know the results. We are here to help
Allan - Cox Support Forums Moderator.
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Fwbdave
New Contributor
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I have the same problem. No other devices drop out. But Xbox drops out continually. Wired directly to modem. Or on wifi. Did not have this problem with our pre docsis3.0. We now have the net gear ac1900 purchased from cox. It has dropped out since day one of install. At first chalked it up to maybe a fluke or hot spots but this thread confirms it is not just us.
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No_More_Cable_B
New Contributor
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No More Cable Bills:
[Copy&Paste the link to view video]
https://www.youtube.com/edit?video_id=wROUdmO-uY8
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ChrisL
Former Moderator
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Looking from this end I'm concerned about the signal levels being reported by the modem, they're well out of spec on the low end. Are there any cable splitters you can try bypassing to see if that helps?
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nikkysteeves
New Contributor
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All,
I'm late in the follow-up on this - mostly out of sheer frustration. Here goes:
I connected my xbox via wired connection to the Ubee DVW326B. Instead of creating a more stable connection, my connection became worse. My NAT-type in-game went from "open" to "strict." I started having disconnection issues in every game. Also, my wifi has ceased working. It'll show the signal strength bar on any given device, but produce an error IP address (I can't remember the combination off the top of my head.) I created a static IP for the xbox to try and resolve the connection issues - the xbox said the DNS was incorrect. I'm at a loss and now have no home internet service as well. Sigh.
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DerrickW
Valued Contributor
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I'd like to see what's going on with the modem on our end. Can you please send an email to cox.help@cox.com and include your account information? We'll investigate this further, also put the link to this forum post in your email. Thanks!
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