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wth??
Wondering why I haven't had service since about 8am today?!?!?!?!? You can hear the sound & then I goes silent & your temporarily off the air message pops up on ALL my channels. Now I'm no genius, but I do know that you expect me to PAY for your service (approx. $250 per month smmfh) but I'm not supposed to EXPECT to receive service, so long as there is electricity?? I don't get to deduct a prorated amount from my bill whenever you all mess up, wth??? Why should I have to pay for service on days I am not able to receive it due to YOUR company??? This happens at least 2x per month & yes, I would leave Cox if I had the ability to obtain service elsewhere, but due to where we live that isn't possible......
Sincerely,
Disgruntled Customer for the past 6 years
ReneeG
Former Moderator
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Sounds like the signal is not completely reaching your receiver. Have you tried resetting the receiver by unplugging the power for 1 minute and then plug it back in? Please check all connections to ensure everything is tight and secured at the box as well as the outlet. Do you have any splitters connected to the cable line coming from the outlet going to the back of the box? If so, can you bypass it and connect directly from the outlet to the back of the box to see if this helps.
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