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New Contributor
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WiFi Dropping daily since Weekend of 7/12/13
I had a cox modem installed up until mid July when I starting having connections drop. The modem required hard reboots but would still drop wireless devices daily. I replaced the modem with a combined modem / router surfboard sbg6580. Some days I didn’t have any issues but it was never to back to point of continuous service I used to have with Cox. The past week I have noticed more issues with the connection dropping. Seems there are a number of similar issues the past month based on discussion with friends in the phoenix area and the forums. Was there an upgrade or change on the cox side?
Trikein
Contributor III
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When your Wifi dropped, did your wired connections drop too? You said "The modem required hard reboots but would still drop wireless devices daily." but I don't see how a modem can drop wireless devices specifically..it has no wireless, unless you meant your router.
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gina
New Contributor
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Trikein, i pretty sure i mentioned have a combined modem / router. i run my pc's wireless and the connection continues to drop.
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Trikein
Contributor III
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My mistake, forgot the SB6580 is a gateway. When you lose the wireless, what happens?
1. Do all the wireless drop at the same time?
2. Does it give a error in the bottom right next to the time?
3. Do you only have the SB6580 and nothing else?
4. What fixes it? Just a reboot of the gateway?
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gina
New Contributor
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1. Do all the wireless drop at the same time? All don't drop at the same time. Sometimes, the trouble is with only one device of two actively connected. sometimes with all. usually only one- three devices active at time. One maintains connection but others wont.
2. Does it give a error in the bottom right next to the time? no
3. Do you only have the SB6580 and nothing else? yes
4. What fixes it? Just a reboot of the gateway? rebooting is the only fix. but this was the same with the cox modem and my prior router as well as the current one.
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Trikein
Contributor III
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Sounds like some kind of interference. I would say change the wireless channel to 11 to see if that helps, but I don't see a way to do that in the manual. Don't think I will be able to help. Sorry :-(
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EdwardH
Valued Contributor
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To change the channel settings on the Motorola SB6580s you would need to go to http://192.168.0.1 in your browser and log in with "admin: as the user name without the quotes and "motorola" as the password without the quotes.
From there you would need to go under the Wireless link on the top screen and on the Basic Settings page change the field for Control Channel (typically 10 or 11 will give the best results if it is interference issues) and apply the change.
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