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New Contributor
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Why is everything On Demand "Currently Unavailable", and why are you charging us for it?
Same as the subject title.
EVERYTHING On Demand is "Currently Unavailable". Believe me, I checked.
I'm, in Cox Central Kansas if you give a **.
More importantly, why are you taking full payment for non-full performance? Isn't that called FRAUD?
NicholeC
Moderator
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Are you experiencing this on all boxes? Resetting the box by unplugging it for 2-3 minutes may resolve this issue. If that doesn't work, we can remotely refresh the equipment.
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Hatecontour
New Contributor
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How far do I have to throw this contour box so that it works? I'm sick of rebooting, missing key beginnings of show and events, basically sitting around wasting time because the contour is either stuck, needing to reboot, or telling me I need a subscription for channels I'm paying a small fortune for. This is the worst service I have ever had in my life,
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NicholeC
Moderator
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It's possible the box may not be getting the proper signal. Is this happening on the Main box as well as clients, or just one box in particular? Are you aware of any splitters or amps that may be connected to the Host box?
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Auslander22
New Contributor
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The issue seems to be more wide spread. I'm in Virginia and On Demand is also "Unavailable". Initially about a moth ago, it began to drop channels and now has reached the point of inaccessibility. I've jumped through the hoops and reported the issue and also had a tech out to the house who verified my signal strength was good. Other than that, when you call in for status, the phone reps are pretty much uninformed.
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Allan
Moderator
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@Auslander22,
Is this happening on all tv's in the home or just one? Also, are you missing any normal channels as well?
Thanks,
Allan - Cox Support Forums Moderator
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Auslander22
New Contributor
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I have only 1 TV and the issue does not involve other channels. As mentioned, the Cox tech was at the home and explained there is a unknown problem with On Demand and they are working on it. Calling Cox to determine progress on resolving the matter produces responses from uninformed representatives.
Basically, I am attempting to obtain the status on when the issue will be resolved. Can you shed any light on this?
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Auslander22
New Contributor
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Just got off the phone with a rep and after the box was reset several times it appears the issue is resolved.
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