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New Contributor
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Why do I get penalized for using Netflix/hulu in the data overage "test markets"
I pay for Cox internet preferred and also cox advanced tv 220+ channels. It seems a bit unfair that after 350gigs of data use I am penalized and my speeds are purposefully slowed to a crawl where Netflix and hulu will not even load. Why do I get penalized for watching shows on Netflix/hulu when this is my primary data usage as I am also paying for television services? My television picture does not become more fuzzy and hard to see the more I watch tv so why should my data speeds slow the more I use the internet?
Tecknowhelp
Valued Contributor II
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" I am penalized and my speeds are purposefully slowed to a crawl where Netflix and hulu will not even load"
Who says your slowed down? I was not aware of Cox throttling. I thought they were going to move to a fee when you go over. Is it just Netflix that is slow? Speedtest? Other sites? What makes you think this is something being tested?
"My television picture does not become more fuzzy and hard to see the more I watch tv so why should my data speeds slow the more I use the internet?"
In the ToS for internet, you agreed to only using so much bandwidth. There is no such agreement for cable. While your internet should not slow down, the concept of a bandwidth cap itself still has merit.
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Allan
Moderator
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Hello bogleyjw,
We do not purposefully slow down our service. The next time you experience this issue, please do a speed test and a traceroute. Post the results here (minus any personal information) so we can research and locate the cause of this issue.
Thanks,
Allan - Cox Support Forums Moderator.
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