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Why do current subscribers get screwed on prices?
I've been a Cox TV & internet subscriber for over a year. I'm looking to upgrade and lock in prices and the bundles that I'm offered are FAR more expensive than the prices offered to new subscribers. If you want to users to recommend Cox to their friends or family, this is not the way to run a business.
My TV/internet bundle went from $79 a month to $129 a month after six months. I want to lock in at $89 a month but that is not an option for current subscribers. Note, I am not locked in to a contract. Cox just doesn't offer me competitive pricing because I currently subscribe. So much for loyalty.
ChrisL
Former Moderator
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Health_Edge
+5 more
Valued Contributor III
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Economics. Cox gets more of a return on money invested into lowering prices for new customers because it increases their market share. Not saying I agree, just explaining the logic.
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Miz_Chellie
+3 more
Contributor
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I do agree to an extent. I was so worked up over it that I got pricing from Direct TV and after 25+ years was fully ready to make the switch. I called Cox and spoke to their loyalty department and they worked out something with me that I thought was very fair. But you have to be really ready to move. I was going to move TV only and keep internet.
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