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New Contributor
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Why are no moderators responding in the Contour thread...!
OK Cox why are none of you moderators addressing your customers comments and complaints in the contour thread since you asked us to close all of our individual threads. To not inform your customer base of what is going on is extremely unprofessional and could also explain why cox was ranked so low in customer service again this year.
Most of us would just like some acknowledgement that we are being heard and that you are aware and working on the concerns we raise instead their is silence, this is unacceptable.
Trikein
Contributor III
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Don't know about the Moderators, but I haven't been posting because I don't know much about it since I don't have it. I have seem them give some input though. When you have a thread with 10 people angry about a service, I am sure it doesn't make the most pleasent place to post either. Just saying. ::grin::
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ChrisB
+4 more
Community Manager
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Hello Azpen,
I apologize for the issues you experience with Contour. We were in fact working towards a resolution and we should have done a better job of keeping the community updated. We're confident that the 1 minute recording issue has been resolved at this point. Please let us know if you are still having issues.
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