redpen's profile

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Why am I receiving 35% of the advertised bandwidth with an Alienware and Cisco router. Not equipment!

Same complaint since installed. I've overcome all objections... new cabling, new router, and even a rocksold $7k laptop to take it into the end field. Still.... I do a fastwalk 44Mbs while paying for a 150Mb connections. Enough with the "it must be the customer's fault!" Deliver what you say you are delivering, or let the rest of these guys know the real deal, and come off the high horse empty promises.

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Could you include some data? What model modem and router? Speedtest? What are you models signal levels?

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Redpen, 

Since the recent speed increases Cox recommends a 8x4 DOCSIS 3 modem for our Ultimate Internet subscribers. Here is a list of compatible modems http://www.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000